Returns & Exchanges

What is Cozy Culture's return policy?

We offer hassle-free returns within 90 days. Plus, exchanges are on the house because we want you to find your perfect wrap!

How do I initiate a return or exchange?

If you need to return or exchange an item, please email us at sarah@cozyculture.com with your order number and the reason for return. We will send you a return shipping label and provide detailed instructions on the process.

Shipping

How long does shipping take?

We proudly offer free & fast shipping in Australia wide, with estimated delivery times between 6 -10 business days!

Can I track my order?

Yes, a tracking number will be provided via email once your order has shipped. Use this number to track your order's status.

Product & Quality

What should I do if I receive a faulty or defective product?

We apologize for any inconvenience caused by a defective item. Please contact us immediately at sarah@cozyculture.com, and we will arrange for a replacement or a full refund as per your preference. Your happiness is our #1 priority!

How should I care for my Cozy Culture products?

For best care, wash your Cozy Culture products in cold water and avoid the use of bleach and harsh chemicals.

Ordering & Payment

Is my personal and payment information secure?

Yes, security is a priority at Cozy Culture. Our website is protected with SSL encryption to ensure your data is safe.

Can I cancel or change my order?

If you need to cancel or modify your order, please email us as soon as possible at sarah@cozyculture.com. We will do our best to accommodate your request based on the status of your order.

General

How can I contact Cozy Culture?

For any inquiries, you can reach us via email at sarah@cozyculture.com or use our contact form on our website. We are here to assist you!

Do you offer gift wrapping?

Yes, gift wrapping is available for all orders. Please select this option during checkout.